Mercure Auckland Queen Street

As soon as we walked in we had a warm greeting, helped us with everything we needed. Room was nice and tidy when we arrived. Beautiful view from the 7th floor. Joint with lone star which was very handy for meals.

It was a very Nice, Clean, Comfortable place to stay! "Leroy", the front Office Manager was awesome! We had a group of 8 people and he called around and got us a great Bus Tour with 2 of the Main Attractions we ALL wanted to see! There were a small couple of things that we had to ask for, several times. Plus it has a nice restaurant called "The Lone Star" downstairs. They have Breakfast, Lunch & Dinner.

Great location with well-appointed, clean and tidy rooms. Check-in was beautifully simple. All our requests were met. We asked for car parking which was made available. As we were arriving on different days for a family event we asked if a car park could be made available before the usual check-in time and this was happily provided. We also requested rooms near to each other and were given rooms right next door. This was above and beyond, thank you. Having a restaurant and bar on site was also a big plus. Would definitely recommend and would happily stay again when in Auckland.

The location was perfect for our needs. Reasonably priced onsite parking - comparable to other cbd hotels we’ve stayed at. We stayed here a few years ago not a lot had changed which is a good thing in some ways shower was still great, our breakfast experience was better however our room wasn’t on the list even though it came with the booking once I showed it via the app there wasn’t too much fuss thankfully. Don’t know if was a a booking.com problem or theirs.

Location; ease of checking in and out; and, friendly, knowledgeable, helpful staff, in particular in Reception and House Keeping, couldn't have been more helpful and attentive.